Return Policy For Exclusives
We want you to be 100% in love with your watch, and understand it’s difficult to commit to a watch without seeing it in the metal first. As such, we offer a 5 day (from delivery) inspection period where a watch may be returned, no questions asked, as long as the watch is in the same condition it was when you received it.
Returns must include all paperwork, boxes, links/strap, user manuals and accessories originally included at sale. Failure to return all originally included items or original condition of the watch itself shall be deemed that you have accepted the sale and the watch will be refused. Return payment will be made within 14 days after the watch has been delivered back to us and accepted.
Due to the highly international nature of our business, you will be responsible for return shipping. We recommend a tracked and fully insured mail system as the parcel is your responsibility until it reaches us. We cannot accept liability for watches lost or damaged in return transit. If we have to pay additional shipping, customs, or delivery charges charges on your package, that amount will be deducted from your return value.
*The inspection period is revoked a delay in purchasing only in two possible cases (I & II):
I. First, if the date of delivery is delayed by you by more than three days. This is because we need to pay out our consignors in a timely manner. If a delivery is delayed after purchase due to you travelling or not being able to take delivery of the package for any reason, no inspection period is granted. Please ensure you are able to take delivery of a given watch before purchasing in a timely manner for these reasons.
II. Second, the inspection period is also revoked if you delay longer than the given three business days from our invoice sending to completing payment or inputting the send of a wire transfer. If you agree to purchase a watch but delay payment by longer than the given window of three business days to process a wire transfer or make payment, the inspection period is also revoked.
*Please note returns during the inspection period are limited to one per client. Further purchases after you have already returned one watch with us are final unless stated otherwise.
*Please also note private sales & sourcing (of watches not listed on this website publicly) are not sold with an inspection period unless otherwise stated. In such scenarios these private sales are final unless discussed otherwise. In this case watches are inspected in-house prior to shipping.
Return Policy For Extras
Straps, cases, and tools may be returned within 3 days of purchase if unused and in the same condition they were delivered in. Return shipping is the purchaser's responsibility. After 3 days, all sales are considered final. Tray sales are final, as shipping costs for them are prohibitive.
Return Instructions
Please alert us of a return prior to shipping, as soon as possible. To begin a return, please message hello@hairspring.com or use our contact form here.